Troubleshooting

Caching either done by a plugin or your host could prevent Download Monitor from working correctly. If you have a...

If you’ve updated your Download Monitor plugin and your downloads are no longer displayed correctly (or contain errors), this might...

If you deleted the .htaccess code in the dlm_uploads folder you can re-add it. Below is the code that can...

1. “ERR_INVALID_RESPONSE” If you see this error when you’re trying to download a file, please go to dashboard > Settings...

If you want to check the data in the Reports and you see nothing there, do not worry, there is...

If you are experiencing an error when trying to download a file, you need to check three things: You can...

If you are encountering this error it is because we are checking for file extensions for security reasons, even on...

If you’re using Download Monitor on a website that has SSL enabled (i.e., uses HTTPS), you may encounter an issue...