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Troubleshooting

Always No Access Page

Download Monitor is a powerful tool for managing and tracking your downloadable files on your WordPress site. However, sometimes, issues...

Custom Template Upgrading

If you’ve updated your Download Monitor plugin and your downloads are no longer displayed correctly (or contain errors), this might...

.htaccess code

If you have inadvertently deleted the .htaccess code in the dlm_uploads folder, it’s essential to re-add it to maintain the...

Errors when trying to download

1. “ERR_INVALID_RESPONSE” If you see this error when you’re trying to download a file, please go to dashboard > Settings...

No Data in the Reports Section

If you’ve navigated to the Reports section in Download Monitor and found that there is no data visible like in...

Network Failed error on downloads

If you are experiencing an error when trying to download a file, you need to check three things: You can...

Download is not allowed for this file type

If you encounter the error message “Download is not allowed for this file type” while using the Download Monitor plugin,...

Downloads not initiating due to http:// download URLs

If you’re using Download Monitor on a website that has SSL enabled (i.e., uses HTTPS), you may encounter an issue...
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