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Troubleshooting

Always No Access Page

Caching either done by a plugin or your host could prevent Download Monitor from working correctly. If you have a...

Custom Template Upgrading

If you’ve updated your Download Monitor plugin and your downloads are no longer displayed correctly (or contain errors), this might...

.htaccess code

If you deleted the .htaccess code in the dlm_uploads folder you can re-add it. Below is the code that can...

Errors when trying to download

1. “ERR_INVALID_RESPONSE” If you see this error when you’re trying to download a file, please go to dashboard > Settings...

No data in the Reports section

If you want to check the data in the Reports and you see nothing there, do not worry, there is...

Network Failed error on downloads

If you are experiencing an error when trying to download a file, you need to check three things: You can...
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