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Download Monitor is a powerful tool for managing and tracking your downloadable files on your WordPress site. However, sometimes, issues may arise due to caching, either from a plugin or your hosting environment. To ensure Download Monitor works seamlessly, it’s crucial to address these caching-related concerns.

Dealing with Caching Plugins

If you have a caching plugin active on your WordPress site, it can inadvertently interfere with the functionality of Download Monitor. To resolve this, you should exempt specific URL patterns from being cached. Follow these steps:

  1. Access Caching Plugin Settings: Go to your caching plugin’s settings, usually found in your WordPress dashboard under a section like “Performance” or “Caching.”
  2. Exempt /download/ and /no-access/: Within the caching plugin’s settings, locate the option for excluding URLs from caching. Add the following URL patterns to the exclusion list:
    • /download/
    • /no-access/
  3. Include Sub-Pages: Ensure that the exclusion also covers all sub-pages under these patterns, such as /download/5/ or any other variations.

By exempting these URL patterns, you’ll prevent the caching plugin from interfering with Download Monitor’s functionality, ensuring that your users can download files without any issues.

Host-Based Caching

In addition to caching plugins, your hosting provider may also implement caching at the server level. If your host has caching enabled, you should contact their support or check their documentation to exempt the same URL patterns:

  1. Reach Out to Your Host: Get in touch with your hosting provider’s support team and inquire whether they have caching enabled on their servers.
  2. Exempt URL Patterns: If caching is indeed enabled, request that they exempt the same URL patterns as mentioned above:
    • /download/
    • /no-access/

By coordinating with your hosting provider to exempt these URL patterns, you’ll ensure that server-level caching does not interfere with Download Monitor’s operation.

In conclusion, addressing caching-related issues is crucial to maintain the smooth operation of Download Monitor. By exempting specific URL patterns from both caching plugins and server-level caching, you can ensure that your users have uninterrupted access to your downloadable files.

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