We understand that sometimes our users want to switch to a different plan to better suit their needs. While we don’t currently support direct upgrades, we’ve made the process of transitioning to another plan as smooth as possible. This guide will walk you through the steps to upgrade to a different plan and receive a refund for your previous plan.
Step 1: Choosing Your New Plan
Before you begin the process, make sure you’ve decided on the plan you want to upgrade to. You can explore all our available plans on our website to find the one that best fits your requirements. On the pricing page you can see what each plan offers and a comparison between them.
Step 2: Purchasing the New Plan
- Log in to your account on our platform here: https://www.download-monitor.com/my-account/
- Navigate to the pricing page: https://www.download-monitor.com/pricing/
- Select the new plan you wish to upgrade to.
- Complete the purchase process by providing the necessary payment information.
- Make sure the new plan is activated on your account.
Step 3: Requesting a Refund for the Previous Plan
- Contact our customer support team via our contact form.
- Provide them with the following details:
-> Your account username or email address.
-> The name of the plan you upgraded to.
-> The name of the plan you are upgrading from.
Once your request is received, our support team will review your request and process your refund as quickly as possible. Please note that refund processing times may vary, but we aim to complete them within a reasonable time-frame.
We understand that upgrading to a new plan is an important decision, and we’re here to make the process as hassle-free as possible. While direct upgrades aren’t available at the moment, our refund process ensures that you’re not charged for both your previous and new plans. If you have any questions or need further assistance, feel free to reach out to our friendly support team, who are ready to assist you every step of the way.
Thank you for choosing our service, and we look forward to providing you with an enhanced experience with your new plan.