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If you’ve navigated to the Reports section in Download Monitor and found that there is no data visible like in the screenshot below, there’s no need to worry. This issue can be resolved with a few straightforward steps.
If you are experiencing an empty Reports section, it might be due to insufficient permissions to access certain endpoints. Follow these instructions to diagnose and resolve the problem:
Access the Developer Tools:
Examine the Console for Errors:
Check for Permission Error:
Adjust iThemes Security Settings:
If you see this error it means that you do not have sufficient permission to access this endpoint. Access to REST API requests is restricted by iThemes Security settings.
In some cases, you may need to manually add specific endpoints to iThemes Security. This can resolve the permission issue. To do this, follow these steps:
If you are using Sucuri as your security solution, you might also encounter this issue. In this case, you’ll need to whitelist the same REST API endpoints:
If you’re unsure about how to whitelist these endpoints, contact Sucuri’s support team for assistance.
In conclusion, if you find that the Reports section is empty, it’s likely due to permission restrictions imposed by security plugins like iThemes Security or Sucuri. By adjusting the settings or whitelisting the necessary endpoints, you can resolve this issue and access your report data as needed.